The webpage you are viewing is owned, operated, and controlled by 4elements retreat. 4elements retreat is the commercial name of Cats & Roses Lda, Rua António Franco Nº 1, Póvoa de Penafirme, 2560-046 A dos Cunhados, Portugal.
In these terms and conditions 4elements retreat is referred to as “4elements retreat”, “we”, “us” or “our”. By booking your stay, activities, or any other services with 4elements retreat you agree to all of our terms and conditions and will be referred to as a “Guest”, “Party of Guests” or “you”.
Please review the following Terms & Conditions in order to ensure a smooth and enjoyable experience at our retreat.
Using the booking tool on our website by pressing the book now button, you will be able to choose the dates, the number of persons and extras that you wish to add to your retreat (e.g. a gluten free diet option). You will then be asked to pay a down payment of 30%. You can do that using your credit card or by bank transfer. All prices are in Euros (EUR) and include VAT. The remaining amount is to be paid upon arrival in cash, by bank transfer or by credit card.
In case you are contacting us with a booking request via email or messenger (e.g. WhatsApp, Facebook, Instagram direct messages) we will direct you to our booking tool as mentioned above.
Bookings made on online platforms other than our webpage will follow the steps described on the respective platform. These Terms & Conditions are applicable. As soon as the payment is received and we have been notified by the respective platform, we will send you a confirmation by email with all your travel details.
When one Guest makes a reservation on behalf of a Party of Guests, he/she confirms holding the authority to enter into contract on behalf of everyone in the Party, including children. This Guest must ensure that all members of the Party are aware of and accept these Terms and Conditions. In any case, the Guest stays responsible for the full cost of the services for himself/herself and the Party including any related charges under these Terms and Conditions.
We reserve the right to refuse bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
If you have booked your stay with us through a third party, e.g. a platform like bookyogaretreats (Tripaneer) refund policies of the respective third party apply to the deposit.
The prices on the platforms, if shown in any other currency than Euros, are for your orientation only and are based on the exchange rate at the time of your booking. Please note that the balance will be the remaining percentage based on the total price in Euros.
If you are obliged to cancel your booking you should write to us immediately. The following sliding scale determines if your holiday is refundable:
It is the responsibility of the Guest to have adequate travel and health insurance, to cover unexpected cancellation or sickness.
We will make every effort to arrange any changes you request after the booking has been confirmed. However, any changes to dates or retreats are subject to availability of accommodation and retreat places.
We reserve the right to cancel your holiday in any circumstance. In case the Retreat is affected by an event outside our control we will contact you as soon as possible to let you know. You will be able to reschedule or to receive a refund of your deposit in case you have booked directly through us. For bookings via third parties the refund policies of the third party apply, however we will do our best to find a good solution for you. For the avoidance of doubt, under no circumstances we will be liable for reimbursing you for the costs of your flights or other travel costs and expenses.
Should we have to cancel for reasons of ‘Force Majeure’ which include war, political unrest, strikes, epidemics, natural and technical disaster, closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute, and unavoidable technical problems with transport, fire and adverse weather conditions. No refund will be paid where the change or cancellation is due to Force Majeure.
While staying with 4elements retreat, Guests are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour or that of a Guest in their party threaten the condition of the accommodation, vehicles or impair the enjoyment of other guests, we reserve the right to refuse to further accommodate such Guest or Party of Guests and contractual obligations will be terminated. Such guests or Party of Guests will be liable for the cost of any damage caused. No refund will be issued.
If you have extraordinary requirements or special medical conditions, such as allergies, physical or mental inability, etc., then please let us know before the start of your retreat. You agree that it is your responsibility to consult a doctor with an understanding of yoga, prior to your participation in the Yoga Retreat, to confirm that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do as part of the Yoga Retreat. You agree to be mindful at all times of your own body’s capability during your participation in the sessions that are part of the Yoga Retreat. You commit to immediately inform us if you experience any discomfort during an activity or believe you may have sustained an injury. If you have any concerns about an exercise during the Yoga Retreat, then you agree that you will stop and let us know.
4elements retreat’s services and products can contain an element of risk. By accepting our service or product under these provided booking conditions, clients are aware of the inherent risks and potential dangers of their chosen travel. We are not liable for any incidents that may arise and are outside our control. Clients should be aware of regulations and laws in the countries they travel to. We accept no liability for personal injury, death, or damages by the Guest other than through gross negligence or wilful misconduct from our part. The Guest agrees to pay for any damages caused by the Guest to our facilities or equipment, our employees, and any third parties that provide services for us, before departure of the site.
We will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. We will strive to ensure the security of Guests’ personal possessions. However, we cannot guarantee it.
Your booking at 4elements retreat includes airport transfer from Lisbon airport at specific times. Pick up will be Sunday at 5 pm, drop off will be Saturday at 1pm. It is the guest’s responsibility to arrive to the pick-up point on time. We recommend choosing a flight that lands at least one hour before the pick-up time.
In case of airplane delay, please inform us as soon as possible. While we try to accommodate all guests, please note that in the event of significant delays, we may be unable to wait. In that case, we will help you find a way to get to the retreat.
In case the airport transfer is delayed because of traffic, weather, or other factors we will not be held responsible and inform you as soon as possible about our expected arrival time at the airport.
In case your travel agenda doesn’t comply with our airport transfer, we can help you arrange alternative transport. In this case, the transfer will be offered by a partner, and 4elements retreat will not hold any liability.
We cannot be held responsible for any delays or other problems, which may arise with your flights. Your booking is for the stated period of the Retreat. We cannot offer refunds for an unused portion of the Retreat (for example, if your flights are delayed or amended by you or your carrier).
Our retreat program offers a variety of activities, including yoga lessons, trips, and tours, organized for your enjoyment. Participation in these activities is voluntary and at your own risk, and we remind guests that we cannot be held liable for any damages incurred during these events. Please note that weather conditions or other factors beyond our control may occasionally prevent the scheduled activities from taking place. In such instances, we will endeavour to organize suitable alternatives. If a replacement activity isn’t possible, guests are entitled to a refund for the cancelled event – 10€ for a guided walk or yoga lesson and 20€ for a trip or tour.
We provide transportation services to certain destinations for your convenience. The use of these vehicles is taken entirely at your own risk. We take no responsibility for death or personal injury caused through the use of this service.
Surf lessons at 4elements retreat are offered by a partner. Under no circumstances can 4elements retreat or the partner be held responsible for unsatisfactory surf conditions, including weather, adverse climate conditions, or other natural conditions out of our control.
We thank you for taking the time to read through these terms and look forward to welcoming you to our retreat.